Privacy Policy

Last updated: November 4th, 2025.

Welcome to Prima Lounge! Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.

1. Who We Are

Prima Lounge (“we,” “our,” or “us”) is an esthetics studio offering face and body waxing, threading, lash and brow tinting, lash lifts, and brow laminations. Our website is designed to provide information about our services, allow appointment bookings, and help you connect with our team.

Website: www.primaloungewalpole.com
Contact: primaloungewalpole@gmail.com

2. Information We Collect

We collect personal information that you provide to us directly and some that is collected automatically when you interact with our site.

A. Information You Provide

Contact details: Name, phone number, email address, and any information you provide through forms or bookings.
Appointment details: Services requested, preferred dates/times, and related notes.
Payment information: Payment details processed through secure third-party payment systems.
Messages: Emails, text messages, or direct messages you send to us.

B. Information Collected Automatically

When you visit our website, we may automatically collect:

Usage data: Pages visited, time spent on site, and browser type.
Cookies: Small data files that help improve your browsing experience and site functionality. You can disable cookies in your browser settings.

3. How We Use Your Information

We use your information to:

Schedule and manage appointments
Respond to inquiries and provide customer support
Process payments securely
Improve our website and services
Send important updates or promotions (only if you opt in)

We do not sell, rent, or trade your personal information to third parties.

4. How We Share Information

We may share your information only with:

Service providers (e.g., booking platforms, payment processors) who help us operate the business.
Legal authorities, if required by law or to protect our rights and property.

All third parties we work with are required to keep your information confidential and use it only for the purposes we specify.

5. Data Security

We take reasonable steps to protect your information from unauthorized access, disclosure, or misuse. However, no website or online service can guarantee 100% security.

6. Your Rights

While Massachusetts law does not currently provide specific consumer data rights similar to some other states, at Prima Lounge we believe you should have control over your personal information.
You may request to:

Access or request a copy of your personal information
Correct inaccurate or outdated information
Request deletion of your information where possible
Withdraw consent for marketing communications

To make a request, please contact us at primaloungewalpole@gmail.com. We will respond promptly in accordance with our internal data protection practices.

7. Cookies and Tracking

Our website may use cookies and similar technologies to enhance your browsing experience. You can choose to disable cookies through your browser settings, but some features may not function properly without them.

8. Third-Party Links

Our website may contain links to other websites or services. We are not responsible for the privacy practices or content of those third-party sites.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the updated date at the top.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Email: primaloungewalpole@gmail.com
Address: 60 Providence Hwy., Suite 212, East Walpole, MA
Phone: (617) 512-7508